Identity Verification and Compliance Process

As part of a collaborative effort between the IRS, States and Industry to combat identity theft and refund fraud, EROs are required to provide documentation prior to being allowed to prepare returns using ProTaxPro.com.  The time to complete the Compliance Review Process is typically 24 hours (1-2 Business Days) but may vary depending on the response time of 3rd parties.

The ProTaxPro Compliance Review Process:
  1. ERO collects the required documentation
  2. ERO submits the documentation via eMail to ProTaxProCompliance@gmail.com
  3. ProTaxPro reviews the provided documentation and contacts the ERO to request any additional documents and/or clarification
  4. ERO completes compliance process and is 'passed' to process returns
Instructions to submit documentation:
  • Submit via eMail to ProTaxProCompliance@gmail.com
  • Use Subject Line:  Compliance Documentation for 'Name of ERO'
Required Documentation for Sole Practitioners:
  1. EFIN Application Summary (screenshot, .pdf, or photo with phone)
    *****CLICK HERE TO VIEW INSTRUCTIONS*****
  2. Valid Government Issued Photo ID - Passport, Driver's License or State ID (screenshot, .pdf, photo with phone)
  3. PTIN Summary (screenshot, .pdf, or photo with phone)
Additional Documentation for LLCs and Corporations:
  1. Evidence of Good Standing from Secretary of State (screenshot, .pdf or photo with phone)
  2. Business License (screenshot, .pdf or photo with phone)


Special Note:

ProTaxPro.com reserves the right to modify the Identity Verification and Compliance Process at anytime to satisfy IRS, State and Industry requirements.  We appreciate your cooperation and understanding as we work with the IRS, States and Industry to combat identity theft and refund fraud.